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A Concierge works for an establishment and reports to either the General Manager or the Assistant Manager. They frequently work along with other staff members and are able to make most emergency choices independently.
The Department of Concierge is responsible for what exactly.
A concierge is a person who works in hotels or resorts and provides assistance to guests by performing a variety of tasks. Some of these tasks include making restaurant reservations, booking hotels, arranging for spa services, recommending popular nightlife hot spots, booking transportation (such as taxis, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance), and so on.
What are the responsibilities of the Concierge?
The role of the concierge in the relationship between guests and an organization is that of the initial point of contact. They are responsible for directing phone calls, answering questions from guests, organising travel plans, and a variety of other tasks. They are obligated to uphold the values of the firm at all times while also making visitors feel valued and welcome.
Is Concierge front desk?
Naturally, the front desk concierge is located at the front desk, which is located in the lobby of the hotel… Although it is referred to as the front desk, in reality it is more of a raised counter than a desk. Moreover, it is significantly longer than a desk, which allows it to accommodate multiple clerks who can assist multiple guests at the same time.
Is the role of a receptionist and a concierge the same?
When used as nouns, the distinction between a concierge and a receptionist is that a concierge is someone who caters to the needs and desires of hotel guests, whereas a receptionist is an employee who typically works in an office setting and is responsible for greeting guests and taking messages.
What exactly is a concierge, then?
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Is becoming a concierge a desirable line of work?
A career as a hotel concierge is ideal for someone who takes genuine pleasure in interacting with guests. (CareerBuilder.com) — [Commentary] It’s all in a day’s work for a hotel concierge, whether it’s helping a couple choose an engagement ring, arranging for a helicopter to land on a remote island, or advising patrons on where to eat at the top restaurants in their area.
What exactly does a concierge do for a living?
The Concierge is responsible for assisting customers, residents, patrons, and employees with personal services such as making dinner and tour reservations, providing event suggestions, and arranging transportation.
What what does it mean to be a concierge, and what are their five main responsibilities?
The role of the concierge in the relationship between guests and an organization is that of the initial point of contact. They are responsible for directing phone calls, answering questions from guests, organising travel plans, and a variety of other tasks. They are obligated to uphold the values of the firm at all times while also making visitors feel valued and welcome.
What kinds of talents are required to work as a concierge?
- The Settlement of Conflicts
- Dependability.
- Flexibility.
- Patience.
- Advertise the resort’s activities to the guests in a professional manner.
- Punctuality.
- Telephone Etiquette.
What are the qualifications needed to work as a concierge?
Concierges are required to have a high school diploma or its equivalent, but further educational possibilities, such as tourism or hospitality courses at local universities or trade schools, are excellent for increasing abilities that will allow them to provide greater service to visitors.
What are some different ways to describe a concierge?
- attendant.
- doorman.
- janitor.
- porter.
Who uses services offered by a concierge?
This includes anything from organizing vacations and making reservations at restaurants to assisting you in the management of your day-to-day life. Although there will always be people who favor doing things on their own, an increasing number of people are turning to concierge services to handle these responsibilities on their behalf.
What does a front desk concierge do?
In a hotel, the primary responsibility of a front desk concierge is to perform the duties of a receptionist, which include meeting and greeting guests as they arrive and showing them to their rooms. It is the responsibility of this individual to explain to guests the location of their rooms and other significant areas of the hotel, such as the restaurant and the swimming pool.
A person who provides services is referred to as a concierge.
Hotel Concierge
These concierges offer a variety of services, including as attending to and aiding clients’ guests, making restaurant recommendations and reservations, coordinating spa services, reserving transportation, acquiring tickets for special events, and planning spa appointments.
What exactly is the function of the concierge?
The friendly and knowledgeable members of the hotel staff who are known as concierges have long been an essential component of the hotel experience. Common responsibilities include assisting visitors with making meal reservations, providing suggestions for things to do in the surrounding region, and coordinating transportation to and from the airport.
Which department does concierge report to?
A brief summary of the responsibilities of this position include acting as the guest’s contact for both hotel and non-hotel services. Functions are an extension of front desk agent duties.
What does a residential concierge do?
Handling requests from residents of the community, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and managing the marketing of residential communities are some of the day-to-day responsibilities of a Residential Concierge.
What services does a concierge not provide?
They will assist you with monetary issues, but they are not banks, so you shouldn’t ask them to take money out of their own pockets on your behalf. Sell items for you. Concierges are not your own versions of eBay or Craigslist, so they cannot resell tickets or other stuff that you no longer require or do not choose to take with you when you leave.
What are some characteristics of an effective concierge?
- Flexibility. Flexibility and the ability to think on one’s feet are essential components of a successful concierge service. The ability to solve problems is closely related to one’s level of adaptability. … An exercise in creative problem-solving The best concierges possess a great deal of creativity. …
- Organizational Skills. …
- Open Mind.
How does one become a concierge at a five-star hotel?
To get started, you are need to have at least five years of experience working as a concierge in a hotel lobby. After that, you will require the sponsorship of two additional concierges. The next thing that the organization will want of you is a letter of recommendation written by the General Manager of the hotel.
What kind of salary can one expect to get working as a concierge at a five-star hotel?
Even though ZipRecruiter has seen annual salaries as high as ,500 and as low as ,500, the majority of Hotel Concierge salaries are currently ranging between ,500 (25th percentile) and ,500 (75th percentile), with top earners (90th percentile) making ,500 annually across the United States.
What exactly is a luxury concierge service?
A luxury concierge is like having a personal holiday planner at your disposal, one who will pay close attention to your wishes and fulfill all of your requirements. The term “comte des cierges,” from which our English word “concierge” derives, refers to the person who, in medieval times, was in charge of lighting candles at important events and ensuring that they were properly maintained.
What exactly does it mean to have luxury concierge service?
What exactly is the role of a premium concierge? A person or business that is at your disposal to assist you with the routine tasks of your life is known as a concierge. Their services might include anything from arranging and reserving your family’s vacation to securing reservations at restaurants or tickets to special events for you.