This is a question our experts keep getting from time to time. Now, we have got the complete detailed explanation and answer for everyone, who is interested!
With the download code, you will be able to add a digital Railcard that you have purchased to the Railcard software that is installed on your smartphone. It is included in the email confirmation that we sent you when we decided to grant your request for a Railcard. You should have received this communication.
How can I find my railcard download code?
Where can I find the download code for my digital Railcard? In order to add your Railcard to your device, you will need a code that can be redeemed for a digital download. This code will be included in the email that we send to you after we have processed your application for a Railcard.
Where can I look up the number on my railcard?
Examine the contents of your mailbox, including the junk mail folder, for an email sent from our Railcard team. If you are still having trouble locating it, please log in to your account by clicking the link that says “Manage my Railcard” on the homepage of the website.
Where can I get the download for the senior railcard?
In order to access your account, go to the homepage of the website and look for the link labeled “Manage my Railcard.” After you have logged in, select ‘Details’ under your active digital Senior Railcard, and then select ‘Manage Digital Devices’ to either request a new download code or manage the number of devices on which your Railcard is now active.
Can I transfer railcard to digital?
There is no way to convert a plastic Railcard into a digital Railcard at this time. On the other hand, when it comes time to renew your Railcard, you have the option of doing so online and choose to have a digital Railcard instead.
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Can I receive a Railcard in both digital and physical form?
Unfortuitously, you are only allowed to have one form of your Railcard: either the plastic or the digital one. Once you have paid for and received your Railcard, you will not be able to change the Railcard that it is registered to.
How much time is required to obtain a digital Railcard?
Your application for a Railcard will be evaluated, if successful, during the next five working days. Once your application has been processed, a download code and instructions on how to download your digital 16-25 Railcard will be emailed to the email address you provided during registration.
Why is my railcard no longer accessible through the app?
A: If your download code isn’t working, it’s possible that it’s no longer valid or that it’s been used to activate your Railcard on an excessive number of devices. Both of these scenarios are possible. Because your 26-30 Railcard can only be stored on a maximum of two devices at a time, you may find that you need to delete it from one of your existing devices in order to add it to a new one.
Where do I find the instructions to renew my digital Railcard?
Clicking the “Renew my Railcard” button on the homepage, entering your log in details, clicking the “Renew” button under your expired or soon to expire Railcard, choosing “Digital” under “Choose the type of Railcard you would like,” and following the instructions on the screen to complete your purchase are all you need to do to renew your Railcard.
Would it be possible to load my Senior Railcard onto my phone?
The application will only run on mobile devices that are equipped with the following software: Apple iOS 10 and later versions, as well as Android 4.1 and later versions. Unfortunately, the Railcard app is not available for use on Windows Phones.
What exactly is an app for the railcard?
Railcard 4+
By the use of the Railcard iOS software, you will have convenient and speedy access to reduced train ticket prices from your mobile device. When you travel by train, you can save one-third of the price of your ticket with a Railcard. You will never forget your Railcard again because it will be saved on your mobile device and will be available for use on your next train travel.
How long is the validity period for a railcard?
INFORMATION: If you were 25 years old when you acquired the 1-year Railcard, you are eligible to continue to travel at the discounted fare for the entirety of the Railcard’s validity period. This applies even if you turn 26 during the validity period. In a similar vein, three-year 16-25 Railcards that are acquired up until the day before the customer’s 24th birthday will remain valid for the full period of time purchased on the card.
What is the download procedure for my 16-17 saver code?
A: To access your account, go to the homepage of the website and click the link that says “Manage my account.” Click the “Remove” button that is located next to the device that you wish to delete from your list of “Registered Devices” Once you have completed these steps, you will be able to add your 16-17 Saver to a new device by clicking the “Get new Download Code” button and submitting your request.
How can I get a new Railcard if I misplaced mine?
If you purchased your 16-25 Railcard online, you can log in to your account and submit an application for a replacement by going to the ‘Manage my Railcard’ section on the homepage of the website. After you have logged in, under your active plastic 16-25 Railcard, click on the link that says “Details,” and then click on the link that says “Replace Railcard (Lost or stolen).”
Is it possible to update the photo on my railcard?
A new photograph can be taken of you if you feel that your appearance has changed since the last time it was taken and the old photograph does not accurately portray you. This comes with an additional administration charge of £15. You can reach our Railcard hotline at 0345 030 4100. Thank you.
Are rail passes automatically renewed when they expire?
Railcards do not automatically renew when they expire.
How much does it cost to get a new Railcard or to have an old one renewed?
It will cost you £30 to renew your Railcard for one year, but it will cost you £70 to renew it for three years. This will save you £20 off the cost of purchasing three individual Railcards. Learn more about the Senior Railcard by doing some research. *Requires a compatible smartphone in addition to a minimum version of an operating system, either iOS 13.4 or higher or Lollipop or higher on Android.
What are the consequences of using a railcard after its expiration date?
No. If your Railcard has already expired, you will not be able to use the discounted tickets you purchased to travel. If you have a Railcard that is still active, then you are eligible to purchase discounted tickets. Before you start your travel and once you reach your destination, you will need to update your digital 26-30 Railcard.
Are all Railcards digital now?
A: It is possible to purchase a Railcard offline for a duration of up to three days. As long as your mobile device has been connected to the internet at any point between the previous three days and 72 hours, the Railcard app that is installed on your device will continue to display your digital Railcard.
Can you use a screenshot of your railcard?
“The terms and conditions of e-tickets are clear that the customer must activate and take the ticket with them when they travel. Because this is not the ticket and might be used by anybody, a image or screenshot is not allowed as valid identification.
Are you unable to use your Railcard?
If your download code is not working, it is possible that it is either no longer valid or that it has already been used to activate your Railcard on an excessive number of devices. Because your digital Railcard can only be stored on a maximum of two devices at a time, it is possible that you will need to remove your Railcard from one of your existing devices in order to add it to a new one.
Is it possible to use a rail pass before it really arrives?
Before you have your Railcard in hand, you will not be able to purchase discounted tickets for train travel.
Is it possible to purchase a Railcard on the day of travel?
You can purchase a 16-25 Railcard at any station that has a staffed ticket office or at any travel agent that is licensed by National Rail. You can take care of it on the same day that you are going on your trip; you will just need to check that the ticket office is open. If this is your first time applying for a position at a particular station, you will be required to fill out an application form.
When I get to the station, can I use my Railcard?
Digital Railcard: If you decide to purchase a digital Railcard, you will be given a download code. After entering that code into the Railcard app on your phone and uploading the card to your phone, you will be able to use the digital Railcard immediately.